FREE SHIPPING FOR ORDERS OVER 50€

1.- Who are we?

This website is owned by MASMENOS DOS Artículos de Importación, S.L. (hereinafter "Platadepalo"), with registered office in Pamplona and e-mail carson@platadepalo.com, provided with CIF B-31812175 registered in Volume 1038, Folio 12, Sheet NA-20848 of the Commercial Register of Navarre

2.- Information and consent

By accepting this Privacy Policy, the user (hereinafter the "User" or "Users") is informed and gives his/her free consent, informed, specific and unambiguous so that the personal data provided through the Web page located in the www.platadepalo.com URL(hereinafter the "Website") are processed by PLATADEPALO, as well as data derived from its navigation and any other data it may provide in the future.

The User must carefully read this Privacy Policy, which has been drafted in a clear and simple way, to facilitate its understanding, allowing the User to determine, freely and voluntarily if he wishes to provide his personal data to PLATADEPALO.

3.- Obligation to provide data

The data requested in the forms of the Web are general, obligatory (unless otherwise specified in the required field) in order to fulfill the purposes for which they are being collected.

Therefore, if they are not provided or not provided correctly, they cannot be attended to, without prejudice to the possibility of freely viewing the content of the Website.

4.- For what purpose will PLATADEPALO treat the User's data?

The personal data provided through the Website will be processed by PLATADEPALO according to the following purposes:

4.1. Details provided to formalize a purchase:

  • Manage, process, send and track purchases made.
  • Contact the User to finalize the order if you have saved your shopping cart or saved products in your shopping cart without completing the payment process.
  • Conduct quality and satisfaction surveys.
  • To send personalized commercial communications to the User about products and services of PLATADEPALO, by electronic and/or conventional means, unless the User opposes it by checking the box enabled for the purpose in the Website.
  • To create a commercial profile, using third-party sources to offer the User products and services according to his interests, if the User authorizes it by ticking the box authorized for this purpose.
  • To carry out analyses on the use of the Website and to check the preferences and behaviors of the User in order to improve communication with Users of the Website.

4.2. Data provided through out-of-stock product forms:

  • Inform Users of the availability of products on which it was interested and which were out of stock.
  • To create a commercial profile, using third-party sources to offer the User products and services according to his interests, if the User authorizes it by ticking the box authorized for this purpose.
  • To carry out analyses on the use of the Website and to check the preferences and behaviors of the User in order to improve communication with Users of the Website.

4.3. Details provided through contact forms:

  • Manage, process and respond to requests, requests, incidents or queries of the User.
  • To create a commercial profile, using third-party sources to offer the User products and services according to his interests, if the User authorizes it by ticking the box authorized for this purpose.
  • To carry out analyses on the use of the Website and to check the preferences and behaviors of the User in order to improve communication with Users of the Website.

4.4. Data provided through collaboration forms:

  • Manage the relationship with collaborators or influencers.
  • To create a commercial profile, using third-party sources to offer the User products and services according to his interests, if the User authorizes it by ticking the box authorized for this purpose.
  • To carry out analyses on the use of the Website and to check the preferences and behaviors of the User in order to improve communication with Users of the Website.

4.5. Information provided for the sending of Newsletter:

  • Manage the subscription and/or unsubscription of the Newsletter.
  • To create a commercial profile, using third-party sources to offer the User products and services according to his interests, if the User authorizes it by ticking the box authorized for this purpose.
  • To carry out analyses on the use of the Website and to check the preferences and behaviors of the User in order to improve communication with Users of the Website.

4.6. Information provided for obtaining discounts or for participating in promotions:

  • Manage and carry out advocacy, as well as manage advocacy development.
  • To create a commercial profile, using third-party sources to offer the User products and services according to his interests, if the User authorizes it by ticking the box authorized for this purpose.
  • To carry out analyses on the use of the Website and to check the preferences and behaviors of the User in order to improve communication with Users of the Website.

5.- What User data will PLATADEPALO process?

PLATADEPALO will treat the following categories of User data:

5.1. To formalize a purchase:

  • Identification details: name, surname and ID card.
  • Contact details: e-mail address, telephone number and postal address.
  • Transaction data of goods and services in PLATADEPALO: products and services purchased or on which the User shows interest.
  • Economic and financial data: bank card.
  • Navigation data.

5.2. Data provided through out-of-stock product forms:

  • Identification details: name and surname.
  • Contact details: e-mail address.
  • Transaction data of goods and services in PLATADEPALO: products and services on which the User shows interest.
  • Navigation data.

5.3. Details provided through contact forms:

  • Identification details: name and surname.
  • Contact details: e-mail address, telephone number and postal address.
  • Other information: data provided by the Users themselves in the open fields of the forms provided on the Website.
  • Navigation data.

5.4. Data provided through collaboration forms:

  • Identification details: name and surname.
  • Contact details: e-mail address, telephone number and postal address.
  • Navigation data.

5.5. Information provided for the sending of Newsletter:

  • Identification details: name and surname.
  • Contact details: e-mail address.
  • Navigation data.

5.6. Information provided for obtaining discounts or for participating in promotions:

  • Identification details: name and surname.
  • Contact details: e-mail address, telephone number and postal address.
  • Transaction data of goods and services in PLATADEPALO: products and services purchased or on which the User shows interest.
  • Navigation data.

In the event that the User provides third-party data, he/she declares that he/she has the consent of the same and undertakes to transmit the information contained in the Privacy Policy, exempting PLATADEPALO from any responsibility in this regard. However, PLATADEPALO may carry out periodic verifications to verify this fact, taking appropriate due diligence measures, in accordance with data protection legislation.

6.- What is the legitimation of the processing of user data by PLATADEPALO?

The legitimacy of the processing of your personal data will be the following:

6.1. Details provided to formalize a purchase:

  • Execution of the contract, to manage, process, send, track the purchases made and contact the User to finalize the order if you have saved your shopping cart or saved products in your shopping cart without finishing the payment process.
  • Legitimate interest, to carry out surveys of quality and satisfaction and, for the sending of personalized commercial communications, by electronic and/or conventional means, on products and services of PLATADEPALO.
  • Consent, to create a commercial profile, using third party sources to offer the User products and services according to their interests.

6.2. Data provided through out-of-stock product forms:

  • Consent, to inform Users of the availability of products on which it was interested and which were out of stock.
  • Consent, to create a commercial profile, using third party sources to offer the User products and services according to their interests.

6.3. Details provided through contact forms:

  • Consent, to manage, process and respond to requests, requests, incidents or queries of the User.
  • Consent, to create a commercial profile, using third party sources to offer the User products and services according to their interests.

6.4. Data provided through collaboration forms:

  • Execution of the contract, to manage the relationship with collaborators or influencers.
  • Consent, to create a commercial profile, using third party sources to offer the User products and services according to their interests.

6.5. Information provided for the sending of Newsletter:

  • Consent, to manage the subscription and/or unsubscription of the Newsletter, made through the channel provided on the Website.
  • Consent, to create a commercial profile, using third party sources to offer the User products and services according to their interests.

6.6. Information provided for obtaining discounts or for participating in promotions:

  • Consent, to manage the promotion and cash the discount or promotion.
  • Consent, to create a commercial profile, using third party sources to offer the User products and services according to their interests.

The consents obtained for the aforementioned purposes are independent and the User may revoke only one of them without affecting the others.

To revoke such consent, the User may contact PLATADEPALO through the carson@platapalo.com contact email

7.- With which recipients will the User's data be shared?

User data may be communicated to:

  • Public administrations in cases provided for by law.
  • Companies related to the marketing sector or belonging to telecommunications, finance, leisure, heavy consumption, automotive, energy and water, Ngos, jewellery and precious stones, for the purpose of transmitting to the user commercial communications, by electronic and conventional means, related to the aforementioned sectors, provided that the User authorizes it by ticking the appropriate box.

8.- Preservation of the data

The User’s data will be kept for the following periods:

8.1. Details provided to formalize a purchase:

  • The data provided to manage, process, send and follow up the purchases made shall be kept during the contractual relationship and, once the contract has ended, during the limitation period of the legal actions that may arise therefrom.
  • The data used to contact the User to finalize the order if you have saved your shopping cart or saved products in your shopping cart without completing the payment process will be kept for 180 days.
  • Data relating to satisfaction and quality surveys will be retained for five (5) years.

8.2. Data provided through out-of-stock product forms will be processed until the communication is sent to the User, indicating that the product is in stock and, in case it is not in stock, for six (6) months.

8.3. Data provided by means of contact forms shall be kept for the period necessary to process and respond to your request and, once the same has been completed, during the period of limitation of the legal actions arising from the said request.

8.4. Data provided through collaboration forms, will be kept during the contractual relationship and, once the same has ended, during the limitation period of the legal actions that may derive from it.

8.5. Data provided for the sending of Newsletter, will be kept as long as the User does not revoke the consent given for this purpose.

8.6. Data provided for the obtaining of discounts or for participating in promotions, will be kept until the end of the promotion and, after the end of the promotion, during the limitation period of the legal actions that may derive from it.

8.7. Data used to send commercial communications will be processed until the User opposes or revokes his consent.

Data used to carry out profiling, using third-party sources, shall in no case cover a period exceeding three (3) years.

9.- Commercial and promotional communications

One of the purposes for which PLATADEPALO treats the personal data provided by the Users is to send them commercial communications with information related to products, services, promotions, offers, events or news relevant to the Users.

In the event that the User wishes to stop receiving commercial or promotional communications from PLATADEPALO, he may request the termination of the service by sending an email to the following email address:carson@platadepalo.com

10.- Responsibility of the User

The User shall:

  • It guarantees that it is over eighteen (18) years old and that the data provided by PLATADEPALO are true, accurate, complete and up-to-date. To this end, the User is responsible for the veracity of all the data that he communicates and will keep the information provided up to date, in such a way as to respond to its real situation.
  • You guarantee that you have informed third parties of the information you provide, if any, of the aspects contained in this document. He also guarantees that he has obtained his authorization to provide his data to PLATADEPALO for the purposes indicated.
  • It shall be liable for false or inaccurate information provided through the Website and for any damages, direct or indirect, caused to PLATADEPALO or to third parties.

11.- Exercise of rights

The User may send a letter to PLATADEPALO, to the address indicated in the header of this Policy, or by e-mail to carson@platadepalo.com, attaching photocopy of his identity card, at any time and free of charge, to:

  • Revoke the consents granted.
  • Obtain confirmation as to whether personal data concerning the User is being processed in PLATADEPALO or not.
  • Access your personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • Obtain from PLATADEPALO the limitation of the processing of data when one of the conditions foreseen in the data protection regulations is met.
  • Request the portability of the data provided by the User in the cases provided for in the regulations.
  • Contact PLATADEPALO at carson@platadepalo.com
  • File a complaint regarding the protection of your personal data with the Spanish Data Protection Agency at the address C/ Jorge Juan, 6, 28001 - Madrid, when the interested party considers that PLATADEPALO has violated the rights recognized by the applicable data protection regulations.

12.- Measures of safety

PLATADEPALO will process the User’s data at all times in absolute confidence and keeping the mandatory duty of secrecy with respect to them, in accordance with the provisions of the implementing regulations, taking to this end the necessary technical and organisational measures to ensure the security of their data and to prevent their alteration, loss, processing or unauthorised access, taking into account the state of the art, the nature of the data stored and the risks to which they are exposed.

13.- Changes

PLATADEPALO reserves the right to review its Privacy Policy at any time it deems appropriate, in which case it will be communicated to the Users. For this reason, please check this privacy statement regularly to read the latest version of the PLATADEPALO Privacy Policy.

15.- Acceptance and Consent

The User declares that he has been informed of the conditions on the protection of personal data, accepting and consenting to the automated processing thereof by PLATADEPALO, in the form and for the purposes indicated in this Privacy Policy.