1. Transport and delivery time

platadepalo.com will manage your order so that in seven working days it can be delivered anywhere you ask. Please take this into account when making your orders, if you need to state a specific date or time frame, please contact our team at carsonplatadepalo.com

platadepalo.com will do its best to complete every delivery before due, offered or confirmed date. However, platadepalo.com will take no responsibility in case of failure to comply with the delivery date for causes not attributable to platadepalo.com

On the delivery of goods, customers must sign the delivery note in conformity with the delivery completed. The customer’s conformity on the delivery note implies a voluntary waiver to any kind of claim or complaint about the goods ordered and received.

Both for claiming the insurance and for repairing any errors in delivery, any incident regarding the received goods or its packaging must be registered in the other comments section on the carrier delivery note. It’s also mandatory to notify said incident to platadepalo.com within 24 hours.

If these conditions are not met, platadepalo.com will not take responsibility for the goods.

All goods will remain property of platadepalo.com until payment is received in full.

2. Free insured shipping to the Iberian Peninsula and Balearic Islands

platadepalo.com has established a collaboration agreement with Nacex for deliveries within the Iberian Peninsula , the Balearic Islands and the Canary Islands and with TNT for international deliveries.

3. returns

All returns must be made within a maximum period of 14 calendar days counting from the date of receipt by the client, provided notification has been given on the delivery note or at carsonplatadepalo.com

Any product which you may want to refund or change must always be in its original packaging and labelling, conveniently packed in its original box and properly protected. The item to be returned must be in the same conditions it was received. Products that have been used, damaged or broken as a result of lack of care or negligence will not be accepted. Screen printed or personalised items will not be admitted for change or return.

The refunds will be paid via bank transfer to the account designated by the customer within 7 working days counting from the return of the purchase.

If the order is returned to origin due to the logistics company negligently being unable to deliver it to the customer, platadepalo.com will assume all costs for that delivery. In the event of the logistics company operating properly, platadepalo.com will not be responsible for the costs of deliveries. If the order has been charged by MASMENOSDOS SL before the delivery, the cost of the item will be refunded, but not the shipping and handling charges. In the event of return for any customer personal reasons, he will assume all the refund expenses.

If the customer wants to make a change, he must follow the returns procedure and then get the new product. The returns cost will be on the customers and the new shipping will be according to the logistics costs policy applied to the first delivery. If the return or change is due to a mistake by MASMENOSDOS SL, platadepalo.com will assume the refund cost as well as the shipping. In all circumstances the client must follow the returns procedure, which is given bellow. platadepalo.com reserves the right to seek compensation for possible damages suffered to its goods, as well as the direct costs incurred in the return. no returns will be accepted which do not follow our returns procedures.

RETURNS PROCEDURE:

1. Call us or send an email to carsonplatadepalo.com to ask for a return or change. you will be assign a returns number. the product to be returned must be sent to this address: MASMENOSDOS S.L. Calle, Mutilva Baja, nº 6 bajo, 31006 Pamplona, Navarra, España

2. Include in the original packaging all the elements received (product, box, certificate and bill)

3. Send the package to the address in point one above, including the return number in the space provided for return address.

4. once the package is received, we will proceed to identify it and verify the conditions of the returned products. this may take up to 48hours, as each item will be analyse to ensure it is what was actually sent. Please note that if a diamonds certificate is not returned, the period of the return will be delayed while the diamond is re-certified.

5. Once the verification is finished and accepted we will send you an email or we will telephone you and immediately proceed to change or refund. in case of discrepancy, you will be contacted with the same urgency.

6. We recommend that all returns are made through a carrier who offers sufficient guaranties. platadepalo will accept no responsibilities for lost or damage to packages sent by its clients.

4. 14 day return guaranty

platadepalo.com ensures its jewels and accessories through strict controls, as well as offering a 2 year guaranty against defects in manufacturing.

14 day period is allowed for the return of any goods bought from platadepalo.com

- if you are not completely satisfy we will refund your money.

- - rings including engraved rings may be sized at no extra cost.

14 day return period

We have developed a fast a simple system for returns and exchanges. You should simply contact us at carsonplatadepalo.com and we will immediately begin the return or exchange process.

5. Secure purchasing

Throughout our years of experience in this industry we have always strived to guaranty the total security of our clients’ purchases.

From our online store we wish to continue being synonymous with safe shopping. Consequently we only work with marketing leaders:

Conllaborating financial institution – Bco.Sabadell

Accepted online payment methods:

VISA

MASTER CARD

AMERICAN EXPRESS

PAYPAL

TRANSFERENCIA BANCARIA

CONTRA REMBOLSO