At PLATADEPALO , we believe that jewelry isn't just an accessory, but a part of your story. And we want you to experience it with the same enthusiasm with which we created it.
So, if you need to make an exchange or return, we've created a simple, fair, and hassle-free process.
Resolve all your doubts below:
You have 14 calendar days from receipt of your order to request an exchange or return.
The product must be sent in perfect condition , with no signs of use, in its original packaging and accompanied by proof of purchase or, failing that, a piece of paper with the order number for identification.
Inside the package, remember to include: your name, surname, address (specifying that it is a return) and a contact telephone number .
We offer a free first exchange , whether for size or another product. In this case, PLATADEPALO covers all shipping costs.
If a second exchange is necessary, shipping costs will be borne by the customer.
Custom or custom-made pieces cannot be exchanged or returned, except in the case of manufacturing defects.
These items require exclusive craftsmanship , carried out by hand by our masters.
If you receive a defective, damaged, or incorrect item, you must notify us within 24 hours of receipt.
In these cases, PLATADEPALO will cover the costs of collection and replacement, at no cost to you.
Write to us at info@platadepalo.com with your order number and reason.
Options:
In all cases, jewelry must be sent in its original packaging and with the return label downloaded from this link: https://www.gls-returns.com/#/m/platadepalo
Our commitment
Each jewel is created with dedication and we want your experience to be just as special: easy, clear and transparent.
