General conditions

1. SHIPPING COSTS

Shipping costs are included when you save the products in the shopping cart, as they are calculated based on the shipping method, the weight of the products, and the delivery address.

The products offered through this service are intended for end consumers, in accordance with the terms and conditions stipulated by the Retail Trade Act. Therefore, any purchase requests that fall outside the parameters of an average consumer and/or bulk orders from the same buyer and/or recipient may not be processed.

Prices do not include shipping costs or additional services, unless expressly agreed otherwise in writing.

Shipping costs will be free for purchases over a minimum of 99.90 euros in Spain and the Balearic Islands.

In Europe they will be free starting at 129.90 euros, and in the USA and the rest of the world starting at 399.90 euros.

For orders destined for a country outside the European Union and/or the Canary Islands, the buyer will be responsible for any applicable taxes and customs duties, in accordance with local legislation.

Depending on the destination population (especially some remote islands), a supplement for deliveries to remote areas must be added, which will always be the responsibility of the buyer.

2. INTRODUCTION

Purchases of products from the www.platadepalo.com store can be made online through this Website, selecting the product(s) by category.

This document establishes the conditions of access and use of the website www.platadepalo.es and the purchase and sale of products and/or services carried out on it.

By using this website or conducting any transaction through it, you are consenting to and accepting these Terms and Conditions and the Data Protection Policy. If, after reading these terms, you do not agree with them or with the use that will be made of your personal data, you should not use the services provided by this website.

Purchasing products through this website implies that the person accessing it as a user:

-He has read, understands and comprehends what is stated here.

-He is a person with sufficient capacity to hire.

-Assumes all the obligations set forth herein.

These conditions will have an indefinite period of validity and will apply to all contracts made through this website.

TRESLOCOS, SL reserves the right to modify these general terms and conditions. Users should review them periodically, as they may be modified at any time. The terms and conditions applicable will be those in effect at the time of purchase.

For any questions or clarifications regarding the content of these conditions, you can contact us using the telephone numbers and contact addresses provided.

TRESLOCOS, SL informs that the business is responsible and aware of the current legislation of the countries to which it sends the products and reserves the right to unilaterally modify the conditions, without this being able to affect the goods or promotions that were acquired prior to the modification.

3. IDENTIFICATION OF THE PARTIES

On the one hand, the entity providing the requested goods and services is

Name: TRESLOCOS SL

CIF/NIF: B66141797

Registered Office: Carrer San Eusebi 18 Bajos , 08006 Barcelona (Barcelona)

Registered in the Commercial Registry of Barcelona, Sheet B 444186, Folio 91, Volume 44003, Section 8.

Telephone: 932176087

Email: info@platadepalo.com

And on the other hand, the user registered on the website using a username and password, for which they have full responsibility for use and safekeeping, being responsible for the veracity of the personal data provided to TRESLOCOS, SL

When using the website and/or placing orders or performing other transactions, the user agrees to:

1. Use the website only for making legally valid inquiries or orders.
2. Do not place false or fraudulent orders.

iii. Provide and keep up-to-date all necessary contact information. Failure to provide all required information will prevent us from processing your request.

By placing an order, the user declares that they are over 18 years of age and have the legal capacity to enter into contracts. Users under this age may not register or make purchases.

4. PURPOSE OF THESE GENERAL CONDITIONS

These general conditions are intended to regulate the contractual relationship of sale created between TRESLOCOS SL and the user at the moment when the latter accepts, during the online contracting process, by checking the corresponding box.

The contractual relationship of purchase and sale involves the delivery, in exchange for a price that is determined and publicly displayed through the website, of a specific product or service.

5. PROCUREMENT PROCEDURE

In order to access the products offered by TRESLOCOS SL, the user must register through the website by creating a user account or make the purchase as a guest.

To make the purchase, the user must freely and voluntarily provide the personal data that will be required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights.

The user will select a username and password, committing to use them diligently and not to make them available to third parties, as well as to inform TRESLOCOS SL of their loss or theft, or of possible access by an unauthorized third party, so that it can proceed to block them immediately.

Customers who choose to check out as a guest only need to provide the essential information required to process their order. Once the purchase process is complete, they will be offered the option to register as a user or continue as a guest.

The user will have the option to choose and specify their own access credentials. The user may not choose as a username any offensive or insulting words, expressions, or graphic-denominative combinations; nor may they choose a username that coincides with trademarks, trade names, business names, company names, advertising slogans, or the names and pseudonyms of public figures or celebrities for whose use they are not authorized, or, in general, anything contrary to law, morality, and public order. www.platadepalo.com reserves the right to delete or suspend any username that meets any of the aforementioned criteria.

The user agrees to make lawful and diligent use of the Access Codes, and not to make their Access Codes available to third parties.

The user agrees to reliably inform the staff of www.platadepalo.com as soon as possible of the loss or theft of the Access Codes, as well as any risk of access to them by a third party.

Access codes may only be used by the users to whom they have been assigned. www.platadepalo.com is exempt from any liability for damages caused or suffered as a result of fraudulent use, lack of diligence in safeguarding access codes, loss, or use in violation of these General Terms and Conditions.

Once the user account has been created, please note that, in accordance with the requirements of Article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow these steps:

In accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow these steps:

1. Select the products you wish to purchase. Each selected product is automatically added to your shopping cart.
2. Once the product(s) to be purchased have been selected, a summary of the order with all the selected products will be displayed within the “shopping cart” screen.
3. Identification. If this is your first time ordering from us, check the box on the left and click "Create account." A new window will appear. Enter your personal information (required fields: first and last name, phone number, and email address) and create an account. If you have already ordered from us online, log in by entering your email address on the right side of the page. Your information will be automatically displayed once you enter your email address and password.
4. Address. If desired, modify the delivery or billing address if they are different from those provided during the registration process.
5. Shipping costs. These are specified for each order.
6. Payment method. "Secure Payment" Your purchase will be charged directly to your credit card if you choose this payment method. Our system guarantees the security of the transaction. Bizum, PayPal, and Sequra are also available for deferred payment.
7. Order Confirmation. Once your order is validated, we will send you a confirmation email. This message will include your name, order description, price, shipping address, and estimated delivery date. Our system records the date and contents of the order, which is subject to subsequent verification by our team to ensure it matches the product description offered at the time the order was placed.

Any product from our catalog can be added to the shopping cart once the user is registered. The cart will display only the items, quantity, price, and total amount. Once the cart is saved, charges and discounts will be calculated based on the payment and shipping information entered.

The basket has no administrative link, it is only a section where a budget can be simulated without any obligation for either party.

The items offered through this website are only available for shipment to Spanish territory.

6. ORDER DELIVERY

TRESLOCOS SL will not ship any order until it has verified that payment has been made.

Delivery times are for products that are immediately available.
Prices include VAT, although you will see the total amount broken down in the shopping cart.

Orders will be delivered to the address freely designated by the user. Therefore, TRESLOCOS assumes no responsibility when the product or service cannot be delivered because the information provided by the user is false, inaccurate, or incomplete, or when delivery cannot be completed due to reasons beyond the control of the assigned shipping company, such as the recipient's absence.

Delivery dates or deadlines are approximate, and delays do not constitute a material breach of contract. Except in the case of unforeseen or extraordinary circumstances, the order, consisting of the product(s) listed in each Shipping Confirmation, will be shipped within the timeframe indicated on the website at the time of purchase, according to the selected shipping method, and in any case, within a maximum of 30 days from the date of the Order Confirmation.

In the event that TRESLOCOS, SL has not delivered the goods within 30 days from the agreed delivery date, the customer and/or User will be entitled to cancel the order and receive a full refund at no cost, and without any liability arising for damages attributable to the Provider, or they will have the option to proceed with the purchase by establishing a new delivery date.

Upon delivery, please check that everything matches your order and is in perfect condition. If you are not satisfied with the delivered items or their condition, please sign and note any discrepancies on the carrier's delivery note.

Delivery will be considered complete when the order has been delivered to the purchaser or another person designated by them. The order will be considered delivered when the purchaser takes physical possession of the purchased items, which will be evidenced by the signature on the delivery receipt at the delivery address requested by the purchaser.

It is the User's responsibility to check the products upon receipt and to state any exceptions and claims that may be justified in the delivery receipt document.

7. PRICE

The price of the products will be as stated on our website at the time of purchase, except in cases of obvious error. Although we strive to ensure that all prices displayed on the website are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and you will be fully refunded for any amounts paid. We will not be obliged to supply any products to you at the incorrect lower price (even if we have sent you a Shipping Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognized by you as an incorrect price.

The prices applicable to each product will be those published on the website and automatically applied during the final stage of the checkout process. All prices published on the website are valid, except in cases of omission, transcription error, or computer error, and include the corresponding VAT.

Prices on the website include VAT, but exclude shipping costs, which are added to the total amount due.

Before making your purchase, you can check all the details of your order online: items, quantities, price, availability, shipping costs, fees, discounts, taxes, and the total cost. Prices may change daily until the order is placed.

Once the order is placed, the prices will remain the same whether or not the products are available.

All payments made to TRESLOCOS, SL will result in the issuance of an invoice in the name of the registered user or the company name provided by the user when placing the order. This invoice will be sent to the email address provided by the user.

For any information regarding your order, you can contact TRESLOCOS, SL customer service by phone: 932.176.087, by email : info@platadepalo.com , or by WhatsApp at +34618003070

Prices may change at any time, but changes will not affect confirmed orders.

8. PAYMENT METHODS

Payment for the products and the respective shipping costs can be made by:

• PAYPAL
• With credit cards (VISA, VISA ELECTRON and MASTERCARD)
• GOOGLE PAY
• Apple Pay
• Domestic orders only: Bank transfer - Sequra

Anyone who purchases products on the website commits to payment at the time they confirm the purchase.

Payment for purchased products and shipping costs can be made via PayPal, credit cards (VISA, VISA Electron, and Mastercard), and, for domestic orders, via Sequa (which allows you to finance your purchase in 4 installments), Bizum, or bank transfer. TRESLOCOS, SL is committed to using the most efficient and secure methods available today to transmit data and payments for each transaction. These transmissions will always be encrypted via a secure server (SSL).

If the user pays by credit card, the bank details will be transmitted via a secure protocol to the providers of the respective remote electronic payment services, without any third party having access to them under any circumstances. This data will never be used by TRESLOCOS, SL for any purpose other than completing the purchase process, issuing refunds in the event of returns, and preventing and reporting any suspected fraud to law enforcement.

The purchase price of the products and shipping costs will be debited from the user's account at the time of order confirmation.

Within a maximum of 48 hours from receiving payment confirmation, TRESLOCOS, SL will send the user a purchase confirmation via email, including the order number. This confirmation is not valid as an invoice, only as proof of purchase.

The invoice for your purchase will be sent to you in printed form via email, with your order, or upon request. Credit card fraud is a crime, and TRESLOCOS, SL will take legal action against anyone who makes a fraudulent transaction in our store.

9. VALUE ADDED TAX AND INVOICING

As established by the tax regulations on Value Added Tax, the delivery of the goods will be considered to take place in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla.

The applicable VAT rate will be the legally applicable rate for each product or service.

For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT but subject to the taxes applicable to these territories. You expressly authorize us to issue the invoice electronically; however, you may indicate at any time your preference to receive a paper invoice, in which case we will issue and send the invoice in that format.

10. RETURNS POLICY. RIGHT OF WITHDRAWAL

The User has the same rights and deadlines to proceed with the return and/or claim for any possible defects or flaws in the product, both online and offline.

10.1 RIGHT OF WITHDRAWAL

If the user is making the purchase as a final consumer and not as a merchant or businessperson, they have a period of fourteen calendar days, counted from the date of receipt of the product, to withdraw from the contract without need of justification (article 71 of Law 3/2014 of March 27 on the defense of consumers and users).

The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods, i.e., from the day they were delivered to you.

To exercise your right of withdrawal, you must send us written communication through the contact addresses indicated above, including the information necessary for the correct identification of the order.

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than our least expensive standard delivery option), without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

Before making the shipment, the User must first contact TRESLOCOS, SL by telephone at 932.176.087 or by email at info@platadepalo.com 

There are exceptions to the right of withdrawal. Returns will not apply to:

• The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
• The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
• All items that include any degree of personalization are non-returnable. Some levels of personalization are listed below:
• The supply of goods made to the consumer's specifications or clearly personalized
• Earrings modified to screw nut.
• Rings of non-standard sizes, that is, not sizes 12, 14, 16, 18, 20, 22 and 24.
• Jewelry that includes engravings, letters, or names.
• Any other customization element not included in the standard website offer.

The right of withdrawal will also not apply in the following cases:

1. If the product is not in perfect condition or has suffered any damage, you should be careful with the product(s) while they are in your possession.
2. If the product packaging is not the original or is not in perfect condition, the product will not be returned. The original packaging must protect the product so that it is received in perfect condition; the use of seals and adhesive tape applied directly to the product is prohibited. The item must be returned using or including all its original packaging, instructions, and any other accompanying documents.
3. When the product is open, and it cannot be proven that it has not been used.
4. When they are personalized products or those that, for reasons of hygiene or other legally provided exceptions, are not eligible for this right.

 

10.2. SIZE EXCHANGE

If you believe the size of the product you purchased does not meet your needs, and without prejudice to your legal and contractual right of withdrawal, you may request a size exchange within 14 days of delivery. You must select the size you wish to exchange the original product for, provided it is the same product and the item is in stock. Please note that this option will only be displayed when the above conditions are met. Special sizes are made to order and are not eligible for exchange or return.

Once you have requested a size exchange, we will send you the new product and process the exchange. You must return the product without undue delay and, in any case, within a maximum of 14 calendar days from the date of your exchange request.

10.3. PRODUCT RETURNS

If you believe that the product delivered does not conform to the contract, you must contact us immediately through our contact channels, providing details of the product and the damage. We will then advise you on the next steps. You will need to take the package to a GLS parcel shop, using the appropriate return label, which you can find via the link provided on our website.

We will carefully examine the returned product and notify you by email within a reasonable timeframe whether a refund or replacement is applicable. The refund or replacement will be processed as soon as possible and, in any case, within 14 days of the date we send you an email confirming that a refund or replacement is due for the non-conforming item.

The full amount paid for any products returned due to a defect or fault, where such a defect or fault actually exists, will be refunded, including the original delivery charges. The refund will be issued to the same payment method used for the original purchase.

Returns are free within Spain and the European Union. For orders outside the European Union, the customer will be responsible for the return shipping costs.

10.4. RETURN PROCEDURE

If the requirements outlined above have been met, TRESLOCOS SL will send the user an email confirming acceptance of the return and will proceed to refund the amount of the returned products. Shipping costs will only be refunded in the case of defective or incorrect products.

If an order is returned to the sender because the logistics company was unable to deliver it to the recipient due to their negligence, TRESLOCOS SL will cover all costs of the initial reshipment. If the logistics company acted correctly, TRESLOCOS SL will not be responsible for the reshipment cost. If, in this situation, the customer cancels the purchase, the price of the item will be refunded, but not the shipping and handling fees.

In the case of a return due to the customer's personal reasons, the customer will be responsible for the return shipping costs.

If the customer wishes to make an exchange, they must follow the return procedure and choose a different product. Return shipping costs will be the customer's responsibility, and reshipping costs will follow the logistics policy applicable to the initial shipment.

If the return or exchange is due to an error on the part of TRESLOCOS, SL regarding the shipment, TRESLOCOS, SL will bear the costs of return and subsequent reshipment.

In any case, the customer must follow the detailed return procedure. TRESLOCOS, SL reserves the right to demand compensation for any damage to the goods, as well as to recover the direct costs incurred by the return. Returns that do not follow the return procedure will not be accepted.

11. APPLICABLE WARRANTIES

The product warranty will be as stated in its description, where applicable. In addition, all items purchased by the User on this Website will be covered by the standard legal warranty for consumer goods, meaning they conform to the description expressly stated on the Portal and to these General Terms and Conditions.

TRESLOCOS SL ensures the quality of its jewelry and accessories through rigorous controls, also offering a 3-year guarantee against manufacturing defects.

This warranty does not cover damage resulting from misuse, negligence, accident, alteration, unauthorized repair, or normal wear and tear. The warranty will be void if it is determined that the jewelry has been tampered with or used improperly, including, but not limited to, breakage, scratches, exposure to harsh chemicals, or any other type of mistreatment that affects the integrity of the jewelry. It also does not cover wear and tear on gold-plated pieces or soiling.

12. LIABILITY AND EXEMPTION FROM LIABILITY

TRESLOCOS, SL's liability in relation to any product purchased on this website will be strictly limited to the purchase price of said product.

All product descriptions, information, and materials on this website are provided "as is" and without any express or implied warranties, except those legally required. Therefore, if you are contracting as a consumer, TRESLOCOS, SL is obligated to deliver goods that conform to the contract and is liable to you for any lack of conformity existing at the time of delivery. Products are considered to conform to the contract when they

(i) conform to the description provided by us and possess the qualities we have presented on this website,

(ii) are suitable for the uses to which products of the same type are ordinarily put and

(iii) present the usual quality and performance of a product of the same type that can reasonably be expected.

TRESLOCOS, SL will be liable to the User for any lack of conformity existing at the time of delivery of the product. TRESLOCOS, SL recognizes the User's right to repair, replacement, price reduction, or termination of the contract.

 

If the product does not conform to the agreed conditions, the User may choose between demanding its repair or replacement, unless one of these options is impossible or disproportionate, based on the provisions of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

13. INDUSTRIAL AND INTELLECTUAL PROPERTY

The trademarks and logos appearing on our website are registered and may not be used without written consent from the website owner. TRESLOCOS, SL owns and holds a license for their use.

14. COMMUNICATIONS BETWEEN TRESLOCOS, SL AND THE USERS

Consumer protection laws require that some of the information or communications we send you be in writing. Therefore, by accepting these terms and conditions, you agree that we may send you communications via any of the electronic means you have provided. For contractual purposes, you consent to the use of electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we send you electronically comply with the legal requirement of being in writing. This condition will not affect your statutory rights as a consumer.

15. FORCE MAJEURE

TRESLOCOS, SL will not be responsible for delays or failures that may occur in the access, operation and functionality of the Website, its Content and/or Services, nor for interruptions, suspensions or malfunctions thereof, when they originate from breakdowns caused by natural disasters such as earthquakes, floods, lightning or fires, force majeure situations, extreme emergency situations such as wars, military operations, civil disturbances, strikes, lockouts or any other force majeure situation or fortuitous cause.

16. PROTECTION OF PERSONAL DATA

TRESLOCOS, SL is deeply committed to complying with European and Spanish regulations on the protection of personal data, and guarantees full compliance with the obligations set forth in both Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, and EU Regulation 679/2016.

To use or access certain Services and/or Content, TRESLOCOS, SL may require users to complete certain registration forms that necessarily involve providing certain personal data. TRESLOCOS, SL will process this data in accordance with the purposes and under the conditions detailed in each case.

By completing and submitting any form incorporated on the Website, the user expressly consents and authorizes TRESLOCOS, SL to collect, automatically process or transfer, as the case may be, the personal data requested in accordance with the purposes and under the conditions detailed in each case.

17. PRIVACY POLICY

You will find detailed information about the processing of your personal data in the "privacy statement (or policy)" section on this website.

18. PARTIAL NULLITY

If any of these Terms and Conditions are declared null and void by a final decision issued by the competent authority, the remaining terms and conditions will remain in force, unaffected by said declaration of nullity.

19. APPLICABLE LAW AND JURISDICTION

The use of our website and contracts for the purchase of products through this website will be governed by Spanish law. Any dispute arising from or related to the use of the website or these contracts will be subject to the non-exclusive jurisdiction of the courts of Barcelona (Barcelona) .