Jewelry cleaning and care set
Keep your jewelry looking pristine with the PLATADEPALO cleaning and care set. Discover the complete solution for caring for your jewelry. This set includes a leather jewelry cream and a polishing cloth, giving you everything you need to keep your favorite pieces in perfect condition. With the quality and efficiency that characterizes PLATADEPALO, your jewelry collection will always be shiny and radiant. Get this essential set today!
If you wish to make a change or return, you have a maximum period of 14 calendar days from the date of delivery of the order.
Your products must be in the same condition as they were delivered , along with the parts, packaging and a copy of the order details or a paper with the order number so that it can be identified.
Along with the returned items, you must include your name, surname, address (specifying that it is a return in the package) and a telephone number so that we can contact you if there is any problem with your return.
Once the condition has been checked, the corresponding amount will be paid if the jewel is in perfect condition. If not, the customer will be offered to repair the piece if it is defective or to refund the amount if the piece has arrived in poor condition and has not been broken or damaged by the buyer.
All PLATADEPALO jewellery has a three-year guarantee from delivery or two years if purchased before 2022. If during this period your jewellery breaks or is damaged, please contact us.
We will need you to keep the defective product and send us a photo showing its condition, so that we can process your incident. We need to check the condition in order to provide you with a solution. Once assessed, depending on the situation and the product, we will offer you one solution or another.
This warranty does not cover breakage due to misuse, wear and/or scratches caused by use, wear of the gold plating or dirt on the jewelry.
925 Sterling Silver is a precious metal and can get dirty. You can see how to clean your jewelry here .
If you have any questions or problems with quality, just contact us and we will be happy to help you. You can contact us by email at info@platadepalo.com , by phone at +34 932 176 087 or by whatsapp at +34 667 429 476.
Certificates
You can find our certificates here:
How long will my order take?
- If the item is in stock, the maximum delivery time is 72 hours on business days.
- If the item is not in stock, the standard production time is 15-20 business days and the maximum delivery time is 72 hours on business days.
All orders are processed the next business day after the purchase is made.
How do I track my order?
- Through the link you will receive in your email from GLS when you submit your order.
How do I return or exchange my order?
- You must contact us by email at info@platadepalo.com stating the reason, and we will provide you with instructions.
If you have any other questions, we recommend you contact us at info@platadepalo.com
Free shipping on orders over €119.90 (EU) and €79.90 (ES)
Taxes and fees included
